Legal notice

Terms & Conditions

Last updated: September 10, 2026

Welcome to Aurele & Ivy. These Terms & Conditions govern your access to and use of our website and your purchase of products from us.

By accessing our website or placing an order, you agree to be bound by these Terms & Conditions and our applicable policies.

1. General

Aurele & Ivy operates this website and offers products for sale through the website.

By using our website, you confirm that you are legally capable of entering into a binding agreement under applicable law.

We reserve the right to update, modify, or discontinue any part of the website, products, services, or these Terms & Conditions at any time.

2. Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, colors, prices, and other information displayed on our website are accurate.

However, actual product colors and appearance may vary slightly depending on your device, screen settings, lighting, photography, and other factors.

We reserve the right to correct errors, inaccuracies, or omissions and to update product information at any time.

3. Prices and Payment

All prices displayed on our website are subject to change without prior notice.

Applicable shipping charges, taxes, or other charges, where applicable, will be displayed during the checkout process.

Payment must be successfully received before an order is processed and dispatched.

We may use third-party payment providers to process transactions. Your use of a third-party payment service may also be subject to that provider's terms and policies.

4. Orders and Order Acceptance

When you place an order through our website, you are making an offer to purchase the selected products.

We reserve the right to accept or decline an order for legitimate reasons, including product availability, pricing errors, technical errors, suspected fraudulent activity, or other circumstances permitted by applicable law.

If we are unable to fulfil an order after payment has been received, we will notify you and process any refund that is required.

5. No Order Cancellations

Orders generally cannot be cancelled or modified once they have been successfully placed.

Customers are responsible for reviewing their order details, including product selection, size, color, quantity, shipping address, and contact information before completing their purchase.

Nothing in these Terms & Conditions is intended to exclude or restrict any cancellation or other right that cannot legally be excluded under applicable law.

6. No Returns or Exchanges

All purchases are generally final sale.

We do not accept returns or exchanges for change of mind, incorrect size or color selection, personal preference, or other reasons where the product has been correctly supplied and conforms to the order.

This provision is subject to applicable consumer-protection laws and does not exclude any mandatory legal rights or remedies.

Please refer to our Return, Refund & Cancellation Policy for further information.

7. Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, incorrect, or materially different from what you ordered, please contact us at aureleandivy@gmail.com as soon as possible after delivery.

We may request photographs, videos, order details, or other reasonable information to evaluate the issue.

Where a remedy is required under applicable law, we will provide the appropriate remedy in accordance with the applicable legal requirements.

8. Shipping and Delivery

Shipping and delivery are subject to our Shipping Policy.

Delivery dates and timeframes are estimates and may be affected by circumstances outside our reasonable control, including courier delays, weather, public holidays, natural disasters, transportation disruptions, or other unforeseen circumstances.

Customers are responsible for providing accurate and complete delivery information.

9. Website Use

You agree not to use our website:

For any unlawful or fraudulent purpose;
To violate applicable laws or regulations;
To interfere with the security or operation of the website;
To attempt unauthorized access to our systems;
To introduce viruses, malicious code, or harmful software;
To copy or reproduce our content for unauthorized commercial purposes; or
To impersonate Aurele & Ivy or misrepresent your relationship with us.

We reserve the right to restrict or terminate access to our website where permitted by law.

10. Intellectual Property

All content on our website, including our brand name, logo, photographs, product images, graphics, designs, text, videos, layouts, and other materials, is owned by or licensed to Aurele & Ivy unless otherwise stated.

Such content is protected by applicable intellectual property laws.

You may not reproduce, copy, modify, distribute, publish, sell, license, or commercially exploit our content without our prior written permission, except where permitted by law.

11. Third-Party Services and Links

Our website may contain links to or integrations with third-party websites, applications, payment providers, shipping providers, or other services.

We are not responsible for the content, availability, security, policies, or practices of third-party services.

Your use of third-party services may be subject to their own terms and conditions.

12. Disclaimer

We make reasonable efforts to keep the information on our website accurate and current.

However, we do not guarantee that the website or its content will always be complete, accurate, uninterrupted, secure, or free from errors.

Nothing in these Terms & Conditions excludes or limits any liability or consumer right that cannot legally be excluded or limited.

13. Limitation of Liability

To the maximum extent permitted by applicable law, Aurele & Ivy will not be responsible for losses arising from circumstances beyond our reasonable control, interruptions to website availability, third-party services, or unauthorized use of the website.

Nothing in these Terms & Conditions is intended to exclude or limit liability where such exclusion or limitation is prohibited by law.

14. Consumer Rights

Nothing in these Terms & Conditions is intended to remove, restrict, or waive any consumer right or legal remedy that cannot lawfully be excluded under applicable Indian law.

Where applicable law provides a consumer with a right or remedy, that right or remedy will continue to apply.

15. Privacy

Your use of our website may involve the collection and processing of personal information.

Please refer to our Privacy Policy for information about how we collect, use, store, and protect personal information.

16. Changes to These Terms

We may update these Terms & Conditions from time to time.

Any changes will be posted on this page with an updated “Last updated” date.

Your continued use of the website after changes are posted constitutes acceptance of the revised Terms, to the extent permitted by applicable law.

17. Governing Law and Jurisdiction

These Terms & Conditions shall be governed by the applicable laws of India.

Subject to applicable law, the courts located in Vadodara, Gujarat, India, shall have exclusive jurisdiction over any disputes arising out of or relating to these Terms & Conditions, the website, or transactions with Aurele & Ivy.

Nothing in this clause is intended to restrict or exclude any mandatory consumer rights or remedies available under applicable law.