Shipping Policy

Last updated: September 10, 2026

At Aurele & Ivy, we are committed to processing and delivering your orders as smoothly as possible. Please review the following Shipping Policy before placing your order.

1. Order Processing

Orders are generally processed within 2–5 business days after payment has been successfully received.

Orders are not normally processed, dispatched, or delivered on Sundays or public holidays.

During periods of high order volume, sales, promotions, holidays, or circumstances beyond our control, processing may take longer than usual.

Once your order has been dispatched, you will receive shipping information and tracking details where available.

2. Shipping & Delivery

We currently ship orders within India.

Estimated delivery times are generally 5–10 business days after dispatch, depending on the delivery location and courier service.

Delivery times are estimates only and are not guaranteed. Actual delivery times may vary due to:

• Courier delays

• Weather conditions

• Public holidays

• High shipping volumes

• Remote or difficult-to-reach locations

• Incorrect or incomplete delivery information

• Events beyond our reasonable control

A delay in delivery does not automatically qualify an order for cancellation or refund, except where a remedy is required under applicable law.

3. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

Any applicable free-shipping offers will be subject to the terms and conditions stated at the time of the offer.

4. Tracking Information

Where tracking is available, tracking details will be provided after your order has been dispatched.

Please allow some time for tracking information to become active after the shipment has been handed over to the courier.

If your tracking information has not updated for an extended period, please contact us at aureleandivy@gmail.com, and we will assist you in checking the shipment status.

5. Incorrect or Incomplete Shipping Address

Customers are responsible for providing a complete and accurate shipping address, including the recipient's name, phone number, house/building number, street, area, city, state, and PIN code.

Aurele & Ivy is not responsible for delivery failures, delays, or additional shipping costs caused by an incorrect or incomplete address provided by the customer.

If an order is returned to us because of an incorrect or incomplete address, we may require the customer to pay any applicable additional shipping charges before the order is re-dispatched.

6. Delivery Attempts

The courier may make multiple delivery attempts according to its standard procedures.

Please ensure that someone is available to receive the package and that the contact information provided with the order is accurate.

If a package is returned to us after unsuccessful delivery attempts, please contact us at aureleandivy@gmail.com for further assistance.

7. Damaged Packages

Please inspect your package carefully when it is delivered.

If the outer packaging appears significantly damaged, please document the condition by taking photographs or videos before opening the package, where reasonably possible.

If the product inside is damaged, defective, or incorrect, contact us at aureleandivy@gmail.com as soon as possible with your order number and supporting photographs or videos.

We will review the issue and provide an appropriate resolution in accordance with our Return, Refund & Cancellation Policy and applicable law.

8. Lost or Missing Shipments

If your order appears to be lost or has not been delivered within a reasonable period after the estimated delivery window, please contact us at aureleandivy@gmail.com.

We will work with the relevant courier service to investigate the shipment and determine the appropriate next steps.

9. Delivery Confirmation

Once the courier records an order as delivered to the address provided at checkout, the shipment may be considered delivered.

If you believe an order was incorrectly marked as delivered or you have not received it, please contact us promptly so that we can assist with an investigation.

10. Delays Beyond Our Control

Aurele & Ivy is not responsible for shipping or delivery delays caused by circumstances outside our reasonable control, including natural disasters, severe weather, strikes, government restrictions, transportation disruptions, courier disruptions, or other unforeseen events.

We will make reasonable efforts to assist customers in tracking delayed shipments.

11. No Cancellation Due to Shipping Delays

Orders generally cannot be cancelled after they have been placed.

However, nothing in this Shipping Policy is intended to exclude or restrict any consumer right or remedy that cannot legally be excluded under applicable law.

12. Contact Us

If you have any questions regarding your order or shipment, please contact us:

Aurele & Ivy
Email: aureleandivy@gmail.com

Business Address:
15, Nilamber Corporate Park,
Opposite Hyatt Place Hotel,
B/S Starbucks, Nilamber Circle,
Vasna, Vadodara, Gujarat – 390007, India.