Return, Refund & Cancellation Policy

Last updated: September 10, 2026

At Aurele & Ivy, we want you to have a smooth shopping experience. Please read this policy carefully before placing your order.

1. No Returns or Exchanges

All purchases made through our store are considered final sale.

We do not accept returns or exchanges for change of mind, incorrect size or color selection, personal preference, or any other reason where the product has been correctly supplied and is in accordance with the order.

Please carefully review the product details, size, color, specifications, and other information before placing your order.

This policy does not limit or exclude any rights or remedies that may be available to you under applicable law.

2. No Order Cancellations

Once an order has been successfully placed, we generally do not accept cancellation requests.

Please carefully review your order details before completing your purchase.

Nothing in this policy is intended to exclude or restrict any cancellation, refund, replacement, or other right that cannot legally be excluded under applicable law.

3. Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery.

If you receive an item that is:

• Damaged during delivery;

• Defective;

• Incorrect or different from the item you ordered; or

• Otherwise materially not in accordance with your order,

please contact us at aureleandivy@gmail.com as soon as possible after receiving the order.

To help us investigate the issue, please provide your order number, photographs or videos of the product and packaging, and a description of the issue.

After reviewing the issue, we will determine the appropriate resolution in accordance with applicable law and our policies. Depending on the circumstances, this may include a replacement, repair, refund, or another appropriate remedy.

4. Conditions for Claims

Where a product is reported as damaged, defective, or incorrect, we may request photographs, videos, or other information reasonably necessary to verify the issue.

Issues resulting from misuse, improper handling, accidents, normal wear and tear, or failure to follow product-care instructions may not qualify for a remedy, subject to applicable law.

Customers should retain the original packaging until the issue has been resolved.

5. Refunds

Where a refund is approved, the refund will generally be issued to the original payment method used for the purchase.

The time required for the refund to appear in your account may depend on your payment provider, bank, or card issuer.

Any refund that is required under applicable law will be processed in accordance with the applicable legal requirements.

6. Return Address

Where a return is specifically authorized by us or is required under applicable law, the applicable return instructions will be provided to you.

Our business/contact address is:

Aurele & Ivy
15, Nilamber Corporate Park,
Opposite Hyatt Place Hotel,
B/S Starbucks, Nilamber Circle,
Vasna, Vadodara, Gujarat – 390007, India.

Please do not send any product to this address without first contacting us and receiving return instructions.

7. Contact Us

For questions regarding returns, refunds, damaged products, defective products, incorrect orders, or cancellations, please contact:

Email: aureleandivy@gmail.com

We will review genuine product-related concerns and handle them in accordance with this policy and applicable law.

8. Applicable Consumer Rights

This policy is intended to operate subject to applicable Indian consumer-protection laws and regulations.

Nothing in this policy is intended to waive, restrict, or exclude any consumer right, remedy, refund, replacement, cancellation right, or other protection that cannot legally be waived or excluded.

Where applicable law provides a consumer with a remedy, that remedy will continue to apply notwithstanding the general provisions of this policy.