Terms of service

Terms & Conditions

Last updated: September 10, 2026

Welcome to AURÉLE & IVY. These Terms & Conditions govern your access to and use of our website and your purchase of products from us.

By accessing, browsing, or using our website, or by placing an order with us, you acknowledge that you have read, understood, and agree to these Terms & Conditions and the policies referenced herein.

1. About AURÉLE & IVY

AURÉLE & IVY operates this online store and website, including the products, content, features, tools, and services made available through the website.

Our website is powered by Shopify, which provides the technology that enables us to operate our online store. However, purchases made through our website are transactions between you and AURÉLE & IVY.

2. Eligibility and Use of the Website

By using our website, you confirm that you are legally capable of entering into a binding agreement under applicable law.

You agree to use our website only for lawful purposes and in accordance with these Terms & Conditions.

You must not use our website to:

Engage in unlawful, fraudulent, or abusive activity;
Violate any applicable law or regulation;
Attempt to gain unauthorized access to our systems;
Interfere with the security or operation of the website;
Upload or transmit viruses, malware, or other harmful code;
Impersonate another person or entity;
Provide false or misleading information; or
Copy, reproduce, scrape, or commercially exploit our website or its content without permission.

We reserve the right to restrict or terminate access to our website where permitted by applicable law.

3. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, specifications, colors, dimensions, prices, and other information displayed on our website are accurate.

Actual product colors and appearance may vary depending on your device, screen settings, lighting, photography, and other factors.

Product descriptions, specifications, availability, and other information may be updated or changed from time to time.

We reserve the right to discontinue products or limit quantities where permitted by law.

4. Orders

When you place an order through our website, you are making an offer to purchase the selected products.

An order is considered accepted when AURÉLE & IVY confirms the order and payment has been successfully received, subject to availability and other applicable conditions.

We reserve the right to refuse, modify, or cancel an order where permitted by law, including in circumstances involving:

Product unavailability;
Pricing or listing errors;
Technical errors;
Suspected fraudulent or unauthorized transactions; or
Other legitimate circumstances.

If we cancel an order after payment has been received, any applicable refund will be processed in accordance with applicable law.

5. Order Cancellation

Orders generally cannot be cancelled or modified once successfully placed.

Customers are responsible for carefully checking their product selection, quantity, size, color, shipping address, contact details, and other order information before completing the purchase.

Nothing in these Terms & Conditions is intended to exclude or restrict any cancellation or other right that cannot legally be excluded under applicable law.

6. Returns and Exchanges

All purchases are generally final sale.

We do not accept returns or exchanges for change of mind, incorrect size or color selection, personal preference, or other reasons where the product has been correctly supplied and conforms to the order.

If a product is damaged, defective, incorrect, or materially different from what was ordered, please contact us at aureleandivy@gmail.com.

Any applicable consumer rights or remedies that cannot legally be excluded remain unaffected.

Please refer to our Return, Refund & Cancellation Policy for further information.

7. Damaged, Defective, or Incorrect Products

Customers should inspect their orders promptly after delivery.

If you receive a damaged, defective, incorrect, or materially non-conforming product, please contact us at aureleandivy@gmail.com as soon as reasonably possible.

We may request photographs, videos, order information, packaging details, or other information reasonably necessary to evaluate the issue.

Where a remedy is required under applicable law, we will provide the appropriate remedy in accordance with applicable legal requirements.

8. Prices and Payment

Prices displayed on our website may change without prior notice.

The price applicable to your order will generally be the price displayed at the time the order is placed, subject to any obvious pricing or technical errors.

Applicable shipping charges, taxes, and other charges, where applicable, will be displayed during checkout.

You agree to provide accurate and complete payment and billing information.

We may use third-party payment providers to process payments. Transactions processed through third-party payment providers may also be subject to their respective terms and policies.

9. Shipping and Delivery

Shipping and delivery are subject to our Shipping Policy.

Delivery timeframes provided on our website are estimates and are not guaranteed.

Delivery may be delayed due to courier issues, weather, public holidays, transportation disruptions, natural disasters, technical problems, or other circumstances beyond our reasonable control.

Customers are responsible for providing an accurate and complete delivery address and contact information.

10. Intellectual Property

All content available on our website, including but not limited to:

AURÉLE & IVY trademarks and logos;
Product names and descriptions;
Photographs and images;
Graphics and designs;
Website layout and design;
Text and written materials;
Videos and other media; and
Other original content,

is owned by or licensed to AURÉLE & IVY unless otherwise stated.

You may use the website for personal, non-commercial purposes.

You must not reproduce, modify, distribute, publish, sell, license, copy, create derivative works from, or commercially exploit our intellectual property without our prior written permission, except where permitted by applicable law.

11. Third-Party Services and Links

Our website may contain links to or integrations with third-party websites, applications, payment providers, shipping providers, or other services.

We do not control third-party websites or services and are not responsible for their content, availability, security, privacy practices, or policies.

Your use of third-party services is subject to the terms and policies of the relevant third party.

12. Reviews and Feedback

If you voluntarily submit reviews, feedback, suggestions, photographs, comments, or other content to AURÉLE & IVY, you represent that you have the necessary rights to submit such content.

You grant AURÉLE & IVY a non-exclusive, royalty-free, worldwide right to use, reproduce, display, publish, adapt, and distribute such content for purposes related to our business, website, marketing, and promotion, subject to applicable law.

We reserve the right to remove content that is unlawful, misleading, abusive, defamatory, offensive, or otherwise inappropriate.

13. Accuracy and Errors

Occasionally, our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, prices, promotions, availability, shipping charges, or delivery estimates.

We reserve the right to correct such errors and update information where necessary.

Where permitted by law, we may cancel or modify an order affected by an obvious error and notify the customer accordingly.

14. Website Availability

We do not guarantee that our website will always be available, uninterrupted, secure, timely, or error-free.

The website may occasionally be unavailable because of maintenance, technical issues, updates, or circumstances outside our reasonable control.

15. Disclaimer

The website and its content are provided for general information and shopping purposes.

We make reasonable efforts to maintain accurate information but do not guarantee that all website content will always be complete, accurate, current, or error-free.

Nothing in these Terms & Conditions excludes or limits any liability, warranty, or consumer right that cannot legally be excluded or limited under applicable law.

16. Limitation of Liability

To the maximum extent permitted by applicable law, AURÉLE & IVY shall not be liable for losses arising from circumstances beyond our reasonable control, third-party services, website interruptions, or unauthorized use of our website.

Nothing in these Terms & Conditions is intended to exclude or limit liability where such exclusion or limitation is prohibited by applicable law.

17. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses, claims, liabilities, or expenses arising from your unlawful use of the website, violation of these Terms & Conditions, or violation of the rights of another person or entity.

This provision shall not apply to the extent that such responsibility cannot legally be imposed.

18. Privacy

Your use of our website is also subject to our Privacy Policy.

Our Privacy Policy explains how we collect, use, disclose, and protect personal information.

By using our website, you acknowledge that you have reviewed our Privacy Policy.

19. Consumer Rights

Nothing in these Terms & Conditions is intended to remove, restrict, or waive any consumer right or legal remedy that cannot lawfully be excluded under applicable Indian law.

Where applicable law provides a customer with a right, remedy, refund, replacement, cancellation right, or other statutory protection, that right or remedy will continue to apply.

20. Severability

If any provision of these Terms & Conditions is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will continue to remain valid and enforceable.

21. Changes to These Terms

We may update or modify these Terms & Conditions from time to time.

The latest version will be published on this page with an updated “Last updated” date.

Your continued use of the website after changes are published constitutes acceptance of the revised Terms, to the extent permitted by applicable law.

22. Governing Law and Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.

Subject to applicable law, the courts located in Vadodara, Gujarat, India, shall have exclusive jurisdiction over disputes arising out of or relating to these Terms & Conditions, the website, or transactions with AURÉLE & IVY.

Nothing in this clause is intended to restrict or exclude any mandatory consumer rights or remedies available under applicable law.